Customer Bill of Rights
Riva Motorsports is committed to providing the best Customer Service, and the most pleasant experience possible, to our Customers.
We believe you, our Valued Customer, have the right to:
Sales:
- Assistance of capable and knowledgeable Sales Consultant
- Expect that all advertising is truthful and factual
- Full disclosure of all details relating to your purchase
- Explanation and comprehensive lesson on how to operate your vehicle
- All our vehicles are properly prepped, inspected, and tested before delivery
- Delivery on a timely manner as scheduled
- Explanation of maintenance and warranties on all vehicles
Service:
- Courteous and friendly staff when bringing your vehicle in for service
- Assistance of a knowledgeable Service Advisor
- Explanation of maintenance and repairs, including a complete repair estimate's time and cost
- Provided with a list of all charges, including warranty and retail work
- Approval of any changes in the repair work, before additional work is performed
- Repair work done right the first time by knowledgeable, experienced, and trained technicians
- Work completed when promised and delivered (if applicable) in a timely manner
Parts:
- Assistance of a capable and knowledgeable Parts Consultant
- Availability of parts and accessories, in stock, for your vehicle
- Communication on all parts and accessory special orders
- Fair and reasonable return policy on parts and accessory purchases
Operations:
- Honest and consistent treatment of all out customers without discrimination
- Respectful, professional, and courteous responses to all product questions
- Privacy and confidentiality of customer information and records
- Open policy to allow any customer to directly speak to our Management Team if we fail to meet any of our promises.
